How safe is shopping on Harmony Lighting?
Please be reassured, because we want your online shopping to be worry free we use SSL (Secure Socket Layers), the most advanced online ordering security system available. At Harmony Lighting, your sensitive information, including your credit card number, is encrypted by SSL, so that it cannot be read as the information travels over the Internet. Our SSL Certificate is obtained from VeriSign the trusted provider of Internet infrastructure services for the digital world.

What methods of payment do you accept?
We accept all major credit cards such as Mastercard, Visa, Maestro, Switch, Solo, Delta, American Express and Visa Electron. All payments are processed on our website with 3D Secure enabled. 3D Secure is a new technical standard developed by Visa and MasterCard to further secure Customer Not Present (CNP) transactions over the Internet. Mastercard brand their system as 'MasterCard SecureCode' and Visa call theirs 'Verified by Visa'.

How can I contact Harmony Lighting?
You can contact us by clicking here and sending us an email via our website, or alternately telephone 0845 020 4286 or use our Live Support chat feature at the bottom of your screen.

How do I receive my free John Lewis or Marks & Spencer voucher?
To receive your free voucher simply add your light fitting(s) to your shopping baske and checkout. During the checkout phase you will be presented with a screen to choose your voucher. Vouchers will be dispatched with the goods unless a request is made to send them to a different address.

Will I get an order confirmation? 
Harmony Lighting will send you an email detailing your order which you should receive shortly after ordering your chosen light fixtures. In case any items happen to be out of stock you will always receive a call or email after placing your order.

When will my products be delivered?
All our lighting products are delivered safe and secure to your door within 3 working days. We deliver Monday to Friday, between 9am and 6pm. For more information on our delivery times click here.

Please note: Do not book your electrician until you have received delivery of your order. We will not bear any installation costs if you have booked an electrician and not received your lights.

What if I’m not in when you deliver?
We deliver Monday to Friday, between 9am and 6pm. If you or the intended recipient is not available to accept the light fixture(s), each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on this card to rearrange delivery or to collect your order.

What if my order hasn’t arrived?
If you have received your email confirmation for your light fixture(s) and more than the specified delivery time has elapsed, please feel free to contact us either by email or phone.

What if my order arrives damaged?
In the unlikely event of this situation arising, you should contact us immediately by phone or email. We will always ensure that you are completely satisfied with your lighting purchase.

Can I return the un-used lighting fixture?
Yes, we will refund you, provided the product has not been installed and is in fully re-saleable condition. You need to inform us within 7 days from receipt of goods and ensure that the lighting fixture(s) is in the original, undamaged packaging. Please call 0845 020 4286 or e-mail our customer services department who will give you a returns authorisation number. Depending on the product purchased there may be a restocking fee.